hellobrief

Support

Email us and a person will reply, usually within a working day.

hello@hellobrief.io

Common questions

I'm not getting my brief+

Check Brief is connected to WhatsApp in the app, and that it isn't paused or set to skip weekends. If it still doesn't arrive, email us.

How do I change the time of my brief?+

Open the app and choose a new time. The change applies from the next brief.

A calendar is missing+

Brief reads calendars already on your iPhone. Add the account in iPhone Settings, then turn the calendar on in Brief.

Does it change my calendar?+

No. Brief only reads your calendar. It never adds, changes or deletes anything.

I don't use WhatsApp. Can I still use Brief?+

Yes. Choose Telegram in the app and your brief, answers and reminders arrive there instead.

What if I'm on Android?+

Not yet. Brief is iPhone only for now.

How do I pause or stop it?+

Pause it in the app for holidays, or turn off weekends. To stop completely, go to Settings → Delete my data. You can also block the Brief number in WhatsApp.

How do I delete my data?+

In the app, go to Settings → Delete my data. This removes your account and everything we hold straight away. Your calendars on your iPhone aren't touched.